Advocate’s Guide to Improving Patient Experience

It is not enough to simply be a patient. We must be powerful advocates: for ourselves and others, perhaps a child; an aging parent; an ailing life partner, a friend, or neighbor.

Professionals, such as lawyers, social workers, ombudsmen, case managers, physicians, and nurses, must vigorously advocate for their clients and patients.

This ground-breaking book teaches advocates the cornerstones of improving patient experience:

  • Making informed decisions
  • Participating in healthcare
  • Understanding patient rights
  • Resolving concerns

This book is available at