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Improving Patient Experience through Empowered Patient Advocacy
Listen to Lisa Venn on the Coping with Caregiving radio program, scroll to segment #3. The host, Jacqueline Marcell, is the author of Elder Rage.
Improving Patient Experience
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Amazon Review: Ms. Venn has done a masterful job of getting to the heart of patient advocacy and patient experience. Organization leaders know that improving patient experience is vitally important in today's healthcare market, but there are few clear paths leading to that goal. Ms. Venn's easily readable, well-researched style offers valuable legal and regulatory insights for those working to improve patient experience. If you have a professional role or a personal interest in patient advocacy, patient rights or resolving patient complaints, this little book will become a frequent point of reference. |
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Contact Advocate Alliance about setting up an education session pertaining to patient grievance and complying with CMS Grievance Regulations.