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We help healthcare providers establish a CMS-compliant patient complaint/grievance program.

We train healthcare providers to give excellent customer service, investigate patient issues, and resolve conflicts.

We implement processes to comply with patient rights requirements, including HIPAA privacy.


Auditing current complaint/grievance processes, identifying and addressing operational gaps

Creating policies and procedures that work well within the provider’s business operations

Educating staff to identify and resolve patient complaints and grievances

Establishing a process to capture and analyze patient grievance data to improve service quality

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