We help healthcare providers establish a CMS-compliant patient complaint/grievance program.
We train healthcare providers to give excellent customer service, investigate patient issues, and resolve conflicts.
Review current complaint/grievance process, and identify and address operational gaps.
Create policies and procedures that work well within the provider’s business operations.
Educate staff to identify and resolve patient complaints and grievances.
Establish a process to capture and analyze patient grievance data to improve service quality.