Products & Services

• Articles

• Consultation

  Advocate Alliance offers on-site consultation services, including:

  Auditing health care provider's patient complaint/grievance process;

  Assisting with implementation of audit recommendations including policy and procedure creation

  Training staff in complaint/grievance management; health care investigation; and conflict management

   

• Presentations/Publications

View Power Point Presentation - Establishing A Hospital Patient Grievance Process

Hospital Peer Review "A New Look at the Hospital Patient Grievance Process” (December 2009)

Synergy “Establishing a Patient Grievance Process:  More than Just a CMS Mandate” (July/August 2008)

Bureau of National Affairs Medicare Report “CMS's Patient Grievance Process Needs Hospital Action to Participate in Medicare” (10/24/2008)

HCCA Compliance Institute 2010 Solving Patient Grievances While Avoiding Compliance Snares

AHLA/HCCA Fraud and Compliance Forum 2008 (Complying with CMS Hospital Patient Grievance Regulations)

Ohio Association of Ambulatory Surgical Centers 2008 Regional Conference (Establishing an ASC Patient Grievance Process)

Ohio Society of Health Care Advocates Statewide Conference 2008 (Patient Rights – Regulatory Requirements)