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Complying with CMS Patient Grievance Regulations

Click here to read the author's instructions about how to use this book.

Click the control to the right to play a brief excerpt from the CD that accompanies the book.

This 48 page manual is designed to help hospital leaders understand the CMS grievance regulations and identify issues likely to be raised during an accrediting organization or State agency survey. This book takes the reader on a step-by-step journey to compliance. The book identifies the issues, answers and best practices to be considered when writing and implementing patient grievance policies and procedures.

The companion 55 minute audio CD presents the material in a unique and entertaining format. The listener will meet Allen Richards, a health care administrator, struggling to understand the often vague and confusing CMS grievance regulations. With help from Advocate Alliance, Allen successfully navigates his way through the compliance maze. Throughout the book, this CD symbol will reference the reader to the corresponding CD track.

Book and CD available for purchase now through PayPal or a credit card - Click on Add to Cart. Or pay by check - Click here for a printable order form. Need more than one copy? Save money - see our Committee Discount for Multiple Copies.

Introductory Price: $89.00 - Includes Shipping!