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Contact Ms. Venn for information about setting up an education session regarding responding to patient grievance and complying with CMS Grievance Regulations.

216-536-4967
info@advocatealliance.net

Presentations/Publications

• Ohio Society of Health Care Advocates Statewide Conference 2008 (Patient Rights – Regulatory Requirements)
• Ohio Association of Ambulatory Surgical Centers 2008 Regional Conference (Establishing an ASC Patient Grievance Process)
• AHLA/HCCA Fraud and Compliance Forum 2008 (Complying with CMS Hospital Patient Grievance Regulations)
• HCCA Compliance Institute 2010 (scheduled to present Solving Patient Grievances While Avoiding Compliance Snares)
• Bureau of National Affairs Medicare Report “CMS's Patient Grievance Process Needs Hospital Action to Participate in Medicare” (10/24/2008)
• Synergy “Establishing a Patient Grievance Process:  More than Just a CMS Mandate” (July/August 2008)
• Hospital Peer Review “A New Look at the Hospital Patient Grievance Process” (December 2009)